Hello. My name is James, how can I help you?
I’ve just been very angry these last few days. In the last two days, I’ve met Indian people who are ignorant about the plight of my country, and I’ve also met people in England who are ignorant and choose to live in their own little bubble.
I was having a causal conversation with a friend when she mentioned that she was pissed off because she had trouble connecting to a call centre, she said “he had the strongest Indian accent and yet, his name was James.”
I’ve heard this from a lot of people in England, comments about the Indian accent or their inability to help them because they cannot understand English accents, so much so that a number of banks now advertise that their call centres are based in the UK.
I understand their point of view, when I am looking for a solution or help, the last thing I would need would be to speak to a person who doesn’t understand me.
There’s also another argument that call centres in India are taking jobs away from UK, which is fair. If jobs from my country were given to people from another country, when there are capable people to do these jobs, it would upset me as well.
What I fail to understand is the agro that James, John, Tony or George is given because of a decision made by a corporate to save some money.
India has a population of over a billion people. I am ashamed of my government’s inability to control its population in the first place and secondly at its inability to be able to provide a decent standard of living for the population.
Call centre jobs in India have given hope of a decent life to people who struggled to earn a living or feed their family.
Multinational companies have exploited India’s strong population to their advantage.
The only people making profit from your call not being understood by a foreign person are these companies.
As far as the accent is concerned, you cannot change it, English in not my first language. It’s a different part of the world, where people look different, dress different and speak different. Just because it’s different from a lifestyle in another part of the world, doesn’t make any less of a culture.
And yes, I do know people who are James and Johns and Adams who live in India, that’s because a small percentage of people in my country are Christians.
To be fair, would you understand James if he said his name was Veraswamynathan?
I was having a causal conversation with a friend when she mentioned that she was pissed off because she had trouble connecting to a call centre, she said “he had the strongest Indian accent and yet, his name was James.”
I’ve heard this from a lot of people in England, comments about the Indian accent or their inability to help them because they cannot understand English accents, so much so that a number of banks now advertise that their call centres are based in the UK.
I understand their point of view, when I am looking for a solution or help, the last thing I would need would be to speak to a person who doesn’t understand me.
There’s also another argument that call centres in India are taking jobs away from UK, which is fair. If jobs from my country were given to people from another country, when there are capable people to do these jobs, it would upset me as well.
What I fail to understand is the agro that James, John, Tony or George is given because of a decision made by a corporate to save some money.
India has a population of over a billion people. I am ashamed of my government’s inability to control its population in the first place and secondly at its inability to be able to provide a decent standard of living for the population.
Call centre jobs in India have given hope of a decent life to people who struggled to earn a living or feed their family.
Multinational companies have exploited India’s strong population to their advantage.
The only people making profit from your call not being understood by a foreign person are these companies.
As far as the accent is concerned, you cannot change it, English in not my first language. It’s a different part of the world, where people look different, dress different and speak different. Just because it’s different from a lifestyle in another part of the world, doesn’t make any less of a culture.
And yes, I do know people who are James and Johns and Adams who live in India, that’s because a small percentage of people in my country are Christians.
To be fair, would you understand James if he said his name was Veraswamynathan?
Labels: call centres, india, stereotyping
